General Conditions of Entry
At Cactus Country we endeavour to provide exhibits that complement the experience in our gardens. Cactus Country has features that are not fenced, including elevated walkways, sharp and long spined cacti and prickly cactus fruit that can be dangerous. Children must be supervised by a responsible adult at all times while visiting the gardens.
Entry to Cactus Country is granted by purchasing tickets either online or at reception prior to entry.
It is an express condition of your entry and your participation in the activities conducted by Cactus Country that you do hereby, for yourself, your heirs, executors, assigns and next-of-kin and each of them, release, waive and discharge Cactus Country, its officers, directors, agents and employees of and from all liability, claims or demands for all injuries, losses, damages of any kind or nature to your person or property or to that of any minor under your supervision, while on the property of Cactus Country.
- All children must be accompanied by an adult at all times.
- Tickets may be refunded or exchanged for another day or session, depending on availability. Changes to tickets must be requested 24 hours prior to the booked date by emailing info@cactuscountry.com.au. The team will get back to you as soon as possible during business hours Monday to Friday.
- Lost, damaged and stolen tickets may be replaced upon proof of purchase.
- No filming or photography for commercial purposes without prior written consent from Cactus Country.
- Drones are not permitted for use on the Cactus Country property without prior written consent.
- No BYO alcoholic beverages.
- No skateboards, rollerblades, skates or scooters.
- No pushbikes.
- While visiting the gardens you may be filmed or photographed for marketing purposes.
- In some areas of the gardens there is CCTV surveillance.
Cactus Country reserves the right to refuse entry to any person who does not comply with the conditions of entry. Management reserves the right to refuse entry and eject persons under the influence of drugs or alcohol, who are disorderly, or who engage in inappropriate behaviour, vandalism or evade admission. Management reserves the right to inspect any bags, clothing and other items at all entry points or within the gardens at any time, and to refuse entry to patrons carrying a prohibited item. Persons 15 years and under must be accompanied by a parent or guardian at all times whilst in Cactus Country.
Online Tickets
Entry to Cactus Country is granted by presenting a printed or digital ticket. Event tickets are for single use only and are sold separately to garden entry tickets. Online tickets are available at cactuscountry.com.au.
Lost, damaged and stolen tickets may be replaced upon proof of purchase (original receipt or valid identification) by emailing info@cactuscountry.com.au.
Purchasing
Tickets are purchased through the Cactus Country website with a major credit card. Your account will be debited at the time of ordering, and payment processing fees may apply, reflecting bank fees and administration costs charged to Cactus Country for credit card transactions. All prices include GST.
All credit card purchases are made through the FareHarbor secure payment facility. Payment information is securely and confidentially processed by FareHarbor. Cactus Country does not have access to card details. If you believe any unauthorised use of your credit card has occurred, please notify us by email and contact your bank directly.
When purchasing online, the customer agrees to give access to their name, email address, postcode and any other personal information entered (excluding payment details) to Cactus Country. These details will be held confidentially and used for processing, marketing and research purposes only. No details will be passed on to a third party.
Accessing and Presenting E-Tickets
Once purchased online, the customer will receive an email including ticket details and a QR code. This can be presented at garden entry as a printed or digital ticket. Online orders can be recovered at garden entry, but valid ID must be provided.
To avoid problems receiving your purchase confirmation, ensure that you enter a valid email address and check that your spam filter will not block Cactus Country content. Please allow up to sixty minutes for the confirmation email to arrive.
No tickets will be available to be purchased over the phone.
Cactus Country reserves the right to adjust operating hours without prior notice.
Refund Policy
Lost, damaged and stolen tickets may be replaced upon proof of purchase (original receipt) by emailing info@cactuscountry.com.au.
In the event that Cactus Country needs to close due to severe weather or other unforeseen circumstances, ticket holders will be offered a change of date or a refund.